Terms & Condition

Dear Valued Customers,

CAMERA SOURCE always working to happiness our customers. Every single order and every customer are equally important to us. We are dedicated to delivering genuine products, reliable service and a seamless shopping experience.

Our mission is not only to provide the best photography equipment and accessories but also to build long-lasting relationships with our honorable customers, based on trust, love and respect. We believe that your satisfaction is our success, and we are always working to make every purchase a happy and meaningful one. Please agree to the following terms and conditions:

1. Warranty Policy

  • Warranty services are provided by the official brand/manufacturer of the product.
  • Each brand has its own warranty terms and not all products carry a warranty.
  • Please confirm product warranty details before making a purchase.

2. Product Information

  • We strictly follow Bangladesh government rules and regulations for e-commerce business.
  • All product details including descriptions and specifications are provided accurately.
  • Product photos are for reference only, actual product may vary slightly.
  • Please read descriptions carefully before placing your order.

3. Shipping & Delivery

·         Before confirming your order, we recommend contacting us to check stock availability.

·         Orders are processed only after stock confirmation and payment (if applicable).

·         Shipping charges are calculated based on product type, size, weight and delivery location.

·         Inside Dhaka city minimum shipping charge BDT- Tk. 80/- (for up to 0.5 kg).

·         Outside Dhaka city minimum shipping charge BDT- Tk. 150/- (for up to 0.5 kg).

·         Cash on Delivery is available nationwide all over the Bangladesh (Condition Apply).

·         Outside Dhaka city must requires advance shipping charge or partial payment.

·         For orders outside Dhaka city below BDT 1,000 Cash on Delivery (COD) is not available.

·         Inside Dhaka city instant delivery available by pathao parcel for advance payment.

·         Inside Dhaka city delivery time 1-2 days & outside Dhaka city 1-4 days required.

·         Shipping charge is not refundable if the customer does not pick up the parcel.

·         Delivery times may vary during holidays, special campaigns or unforeseen situations

4. Return & Refund

Important Conditions for Online Delivery:

·         Please check the product in front of the delivery person at the time of delivery.

·         Alternatively, you must record a full unboxing video (without cuts or pauses).

·         Claims without an unboxing video will not be accepted.

·         Please note that prepaid shipping charges are non-refundable.

Returns, Refunds, Exchanges & Warranties Are Not Applicable If:

·         The product is not in resalable condition.

·         The item is physically damaged, burned, or tampered with.

·         The product was purchased under a Clearance Sale or special offer.

·         More than 7 days have passed since the purchase.

·         A refund processing fee of BDT 100–200 will be deducted.

·         The product’s seal, packaging, or warranty sticker has been removed.

·         Approved refunds may take up to 10 working days to process.

·         The return is requested due to “change of mind” “wrong order” or “not compatible issue” (in this case 5–10% amount deduction will apply).

·         For in-store purchases, you must check the product in front of the salesperson; later claims will not be accepted.

5. Customer Responsibility

  • Customers are responsible for reading product specifications before placing an order.
  • For in-store purchases, items must be checked in front of the salesperson.
  • For any queries or issues, please contact our support team before placing an order.

Thank you for choosing CAMERA SOURCE. We are committed to ensuring your satisfaction and building a long-lasting relationship based on trust, respect, and service excellence.